Returns policy

Return window

You have 30 days after receiving your item to request a return.

Return eligibility

Under our commercial return policy, your item must be in the same condition as received, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

These commercial conditions do not limit any statutory consumer rights that apply to your purchase.

Start a return

To request a return, contact [email protected]. Returns must be sent to:

ATLOSON, 150 Boulevard Saint Martin Ouest, Laval, QC H7M 3Y8, Canada.

If your return is accepted, we will send you a return shipping label and instructions for sending your package. Items sent back without first requesting a return will not be accepted under our commercial return policy.

Return shipping

The customer pays return shipping once, through deduction of the cost of our provided return shipping label from the refund. No separate upfront return-postage charge is added under our commercial return policy.

Damages and issues

Inspect your order when it arrives and contact us immediately if an item is defective, damaged or incorrect, so we can assess the issue and address it.

Exceptions and non-returnable items

Our commercial return policy excludes custom products, such as special orders or personalized items, and hazardous materials, flammable liquids or gases. Contact us with questions about a specific item.

Sale items and gift cards cannot be returned under our commercial return policy. This does not exclude statutory rights where they apply.

Exchanges

To exchange an item, request a return of the item you have. Once that return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

Where the European Union consumer right of withdrawal applies, you may cancel or return your order within 14 days after receiving the goods, without giving a reason.

Applicable statutory withdrawal rights take precedence over our commercial return conditions, including unused-item, original-packaging and sale-item restrictions.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund is approved. If approved, your original payment method will be refunded within 10 business days after approval under our commercial return policy.

Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, contact [email protected]. Statutory refund deadlines apply where required.